Contributor: Rob O'Keefe x

Contributors

Rob O'Keefe |

Rob O’Keefe, President of Arc Aspicio, brings more than 25 years of experience in designing and delivering innovative solutions for the government and Fortune 500 corporations. He is a certified Project Management Professional (PMP) with extensive experience in large program risk and quality management. Rob currently leads Client Delivery for the company’s work at the Department of Homeland Security and on all contract vehicles.

Meet Rob  |  View all Insights by Rob

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Transforming Government: The Road to Agile and Customer-Centric Modernization

Transforming Government: The Road to Agile and Customer-Centric Modernization

The Federal government has been making significant strides in technology modernization, shifting its focus from addressing only the most critical needs to becoming more agile, customer-centric, and innovative. As government agencies transition from an era dominated by the necessity of migrating their data and applications to cloud-based platforms, mission leaders are now turning their attention to emerging technologies like data visualization, customer experience improvement, low-code software tools, and artificial intelligence (AI).

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Rob O'Keefe
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Boosting Customer Experience with Customer Data

Boosting Customer Experience with Customer Data

Collecting and analyzing Customer Data is an essential element of Customer Experience. However, using Customer Data to tailor and improve a Customer’s experience is a tricky scenario to get just right. Using too much data, or too personal of data, can make a customer uncomfortable and turned off. Suggesting a related product or service or offering help, in an authentic way, can make for a delighted customer.

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Rob O'Keefe
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How Better Data Can Help Address Human Trafficking at the National Level

How Better Data Can Help Address Human Trafficking at the National Level

Human Trafficking is a global problem, the extent of which is not clearly understood and is difficult to measure. To tackle this issue, Arc Aspicio’s SILab hosted Innovative Ideas to Combat Human Trafficking – A Conversation in November 2019. The SILab is a knowledge hub that accelerates innovative and sustainable solutions through methods, tools, thought leadership, events, and other resources to help our people, partners, and clients solve complex problems. Nearly 30 professionals with experience combating human trafficking in law enforcement, victim services non-profits, academia, and the private sector and a survivor participated to offer strategic and actionable solutions for combating human trafficking during the event.

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Rob O'Keefe
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Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

Chief Data Officers: Six Steps to Manage Data as an Enterprise Asset

With an exponential increase in the types and quantities of data, organizations need defined strategies and techniques to manage data as an enterprise asset. To create enterprise-wide use of data, a Chief Data Officer (CDO) needs a clear data agenda for leadership and the whole organization to address current and future needs. CDOs should follow this six-part data plan to achieve short term capability gains and plot a path to greater enterprise data maturity.

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Rob O'Keefe
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Before Opening the Digital Playbook, Use Design Thinking

Before Opening the Digital Playbook, Use Design Thinking

New technologies are popping on the scene every day – artificial intelligence, Big Data, visualizations – and the rate of technology change continues to increase rapidly. You might think the best approach is to jump into Agile software development to get the new tech as soon as possible. But sometimes it’s better to slow down before you accelerate. 

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Rob O'Keefe